At North Of Zeru, we understand that plans can change. Please review our cancellation policy carefully before completing your booking.
Standard Cancellation Policy
- 30+ days before check-in: Full refund of all payments made, excluding the booking fee.
- 14–29 days before check-in: 50% refund of the total booking amount.
- 7–13 days before check-in: 25% refund of the total booking amount.
- Less than 7 days before check-in: No refund. The full booking amount is non-refundable.
Departure Cleaning Fee
The departure cleaning fee of $130 USD is non-refundable regardless of cancellation timing.
How to Cancel
To cancel your booking, please contact us as soon as possible at info@northofzeru.com with your booking details. Cancellations must be submitted in writing via email to be valid.
No-Show Policy
Guests who do not arrive on the scheduled check-in date without prior notice will be treated as a no-show and no refund will be issued.
Force Majeure
In the event of extraordinary circumstances beyond our control (natural disasters, government travel restrictions, etc.), we will work with guests on a case-by-case basis to offer rebooking or store credit.
Changes to Reservations
Date changes are subject to availability and must be requested at least 14 days before the original check-in date. A rebooking fee may apply.
For any questions regarding this policy, please contact us at info@northofzeru.com.